FAQ

DEF

Ben Wilmot

18
Rank 643
Defender
Rank 1781
Overall
Next Fixture:
Huddersfield Town
Oct 27 ( 5 Days )

La Liga

# Team PL GD P
1 Barcelona 9 +12 18
2 Espanyol 9 +6 17
3 Deportivo Alavés 9 +4 17
4 Sevilla 9 +8 16
5 Atlético Madrid 9 +5 16
6 Real Valladolid 9 +2 15
7 Real Madrid 9 +4 14
8 Levante 9 -1 13
9 Getafe 9 0 12
10 Real Betis 9 -2 12

FAQ

Registering on Footy Index Scout:


How do I register on Footy Index Scout?

To register as a Free user simply click on the Login/Registration button in the top right corner of the home page. Then choose 'Click here for new registration'.

How do I upgrade or create a Premium Membership?

To upgrade to Premium Membership and unlock the full range of tools and features, select the 'Upgrade Account' option found under the Account menu and enter your payment details.

To create a Premium Membership, click on the Login/Registration button in the top right corner and choose 'Click here for new registration. Then select the Premium Membership option and enter your payment details.

How much does a Footy Index Scout Premium Membership cost?

Premium Membership is charged at £5 per month.

How long does my Free Trial last?

Upon registering for a Premium Membership, you will automatically receive a Free 30 day trial period. After this time, your registered payment card will be charged if you do not cancel.

Can I login via Twitter, Google or Facebook?

Unfortunately, we do not offer social media integration at this point.

Do you share my information with anyone else?

No, all of our data is held securely and encrypted. We do not share data with anyone else.


Membership and Payment:


Is your payment secure?

All payment details are handled securely via Stripe (https://stripe.com). Your credit card details are never communicated to our server, only to Stripe directly using a secure connection.

Lost/stolen bank card. Should I inform Footy Index Scout?

If you have lost or had your payment card stolen, or need to change your payment details, you should immediately update your card details under My Account and select the option 'Update Card Details'.

How do I update my email address or other account information?

It is very important to keep your contact details up to date. If you need to update your email address or other account information, please do so by selecting the 'My Account' option under the Account menu.

Using somebody else's payment method with their permission:

Unfortunately, customers are not permitted to use someone else’s payment method on their account. In order to ensure the highest level of security for our customers, it is our Policy that all payment methods used on the site must belong to the Footy Index Scout account holder.

Footy Index Scout reserves the right to void any subscriptions placed with a payment method not in your own name and suspend your accounts. Please ensure all personal details registered on your Footy Index Scout account are accurate and up to date. If you have recently changed address, but forgot to notify us, please do so at your earliest convenience by contacting our Customer Support team. We may be able to electronically verify your details and reactivate the account upon your contact.

How do I cancel my subscription?

If you wish to cancel your Premium Membership account, you can do so by selecting the 'Cancel Subscription' option in the Account menu.

How does my Premium subscription appear on my bank statement?

Your Premium membership charge will appear on your bank statement as 'FIS Premium Sub'


Footy Index Scout Features FAQ:


How accurate are the Fit/Injured indicators?

We use a 3rd party Data Feed to bring in all of the Player and Team information, including any injury status. In this instance, any indicators that a player is fit or injured should only be used as a guideline and you should not base any purchase decisions on this data.

What is the Footy Index Scout Form Guide?

Found on our Performance Buzz Statistics table, the Form Guide takes each player's last 5 games and averages their scores. This helps to give an indication which players are in the best current form.

What method do you use to calculate Performance Buzz Average Scores?

When it comes to delivering Performance Buzz average scores we use the data produced by Football INDEX. This means that if a player has made the match day squad, then their score as confirmed by Football INDEX is counted towards their overall total average and statistics.


Other Questions:


Is my Footy Index Scout account linked to my Football INDEX account?

No, your Footy Index Scout account is completely separate from your Football INDEX account. No information is shared between either party.

Can you tell me which players to buy?

All purchase decisions must be made by yourself and we take no responsibility for the investments you make.

Can I use your graphics, stats or data on my own social media or website pages?

Whilst we encourage the knowledge of stats and information when using Football INDEX, none of our content including and not limited to statistics, data or graphical information may be reproduced, re-used or modified without any prior consent. If you use our data to create your own stats or provide information, appropriate credit should be given to Footy Index Scout.